Tuesday, April 3, 2007

Infrequent postings

I've been slacking on the post frequency, but I'm enrolled in a class which I really enjoy and I'm working a lot of hours.  As of this morning, I'm back in the gym, too.  And, my team made it to round two of the playoffs in the Pepsi Ice Midwest Adult Hockey League.  This Sunday we'll be playing a team who has beaten us every time we've played them this season.  We're gunning for them.  It's going to be a good one.

I finally received my "free" Sirius radio (with the purchase a six month subscription) which I ordered in mid-December.  The coupon was also good for a deeply discounted radio with the ability to pause, rewind, or store songs.  I ordered it so I could have satellite tunes at the gym.  After a few weeks of wondering, I gave them a call.  According to UPS tracking, it was signed for by "PORCH" just before Christmas.  I would consider that pretty much stolen in transit, because I never found it.  I wonder whose porch they left it on.  I called.  They verified that the radio they shipped had been activated, but not by me. They said they would ship a replacement.  Nothing showed up for a few weeks, so I called again.    They apologized and generated an order for a S50 and a home docking kit.  I received only the home docking kit.  I called to find out when the radio would arrive and they realized that only part of the order was entered.  The radio itself was out of stock.   They have another model which is better, so they gave me an RMA number to ship the S50 docking kit back.  They said to give them the tracking number when I ship it and they'll generate an order for the replacement, a Stiletto 10 with a home docking kit.  I shipped the S50 kit back, but I lost the receipt with the tracking number.  I think the wind took it when I was getting out of the car.  I would have to wait for my FedEx bill to arrive to get the tracking number.  A few days later it dawned on me that I could find it on the FedEx web site.  I called them with the tracking number and they said they would get the order going once they verified that they received it.  A couple of weeks passed, so I called again.  The order had shipped.  When I got it, it was another S50 home docking kit.  I immediately called again.  This time I got someone competent.  I explained what had transpired and that I was goingto contest the charges on my credit card and/or involve a lawyer.  He assured me that I would get my radio as soon as possible.  I reminded him that it was the fourth time I had heard that.  He put me on hold for a very long time.  Then he said they were shipping an S10 with a home docking kit and a free car docking kit.  I asked him for an RMA number for the S50 home docking kit, which is useless to me.  Later, I checked my email for the order confirmation, and it was there with UPS tracking numbers for each of the parts.  As far as customer service goes, they eventually got it right, but their system has flaws.  The radio I got usually costs about 5 times what I paid.  It stores up to 10 hours of audio.  I bought the 2 year subscription and gave it to the owner of my gym.  The music at the gym is a thousand percent better, and the annoying DJs and commercials are history.  Mission accomplished, but what a hassle.


  1. My husband loves his XM radio.  He never takes it off the old country station, though.

  2. Customer Service is KING baby!