Tuesday, September 22, 2009

Critique My Resume

Today, I'm meeting with a recruiter in Corporate Woods at 10. My resume seems to be working for getting me interviews. I've done a few over the phone. I learned that my Cisco certifications expired in July, though. I'll be a test taking machine for a while to get them renewed. Those Cisco money grubbers have raised the test prices. Ouch.

The resume probably needs some additional improvement. I'm accepting input, so leave a comment. Please send your critiques and job leads or ideas. Or, feel free to email me.


H. Charles Hill, Jr.
4209 Arlington Ave.
Kansas City, MO 64133


Degrees and Certifications:
Received a Bachelor of Science Degree in Computer Science from Oklahoma Christian University of Science and Arts in May 1993.
Cisco Certified Network Associate (CCNA) certification.
Currently enrolled in Keller Graduate School to receive a Masters of Information Systems Management in 2010.

Key Skills:
• Highly experienced in IP routing and switching using Cisco and Juniper routers, switches, and firewalls.
• Very familiar with routing protocols including BGP, OSPF, and RIP. Also familiar with IS-IS and EIGRP.
• Familiar with VLAN switching protocols including VTP, STP, ISL, and 802.1q.
• Experienced in Unix shell scripting, Perl, and CGI, in addition to C programming on a variety of Unix platforms.
• Familiar with Linux, Solaris 8/9/10, BSD, Windows 2000/XP and other operating systems as well as PC and Sun hardware.
• Experienced in database application development using FoxPro, Access, and MySQL.
• Developed and maintained web interfaces using Perl, and PHP.
• Performed network support for SAP BASIS infrastructure, including saprouter connectivity and security.
• Excellent written and verbal communication skills.

Work History:
Dec. 2006 - Present Capgemini, Network Engineer III
• Conducted site surveys and generated network documentation for existing enterprise networks.
• Configured firewall instances on a 6500 platform with a PIX firewall service module to secure corporate servers in a virtualized data center environment.
• Led a team of engineers during a large WAN deployment.
• Set up WAN routers in a fault tolerant manner and recommended network enhancements.
• Created exhaustive network design documents and participated in multi-day white board sessions with network architects.
• Supported a virtualized MPLS network with BGP and LDP.
• BASIS network support for an SAP implementation, including EDI and security.

Sept. 2006 - Dec. 2006 Sprint Nextel, Network Control Technician II
• Performed network monitoring, troubleshooting, and trouble ticket management using the Clarify ticketing system.
• Tested network functionality and customer experience at regular intervals.
• Facilitated conference calls between various fix agents to keep the nationwide wireless data network functioning as expected.
• Met short-fused event notification and trouble ticketing requirements in a fast-paced environment.

March. 1999 – May 2006 Time Warner Cable / Road Runner, Sr. Network Engineer
• Assisted with the deployment, quality assurance testing, and launch of the earliest DOCSIS networks in eight different Time Warner division networks made up of Cisco routers and switches which now reliably carry over a million users’ internet and phone traffic.
• Assisted with the deployment, testing, and launch of VoIP services in five Time Warner division networks across the region, including the installation of Cisco BTS gear, softswitches, session border controllers for SIP, and others.
• Worked with a quality team of engineers who performed scheduled deployments and maintenance on a region-wide network consisting of hundreds of routers, switches and WAN connections among cities in the Central and Mid-Atlantic regions, including SONET (POS, DPT/SRP), T-carrier (HDLC/T3), and DWDM WAN technologies.
• Performed BGP load balancing for several OC48 (and smaller) connections, a regional iBGP mesh, and several regional autonomous systems.
• Regularly made BGP adjustments to shift hundreds of megabits of internet traffic to avoid network congestion, meet contractual obligations with other internet backbone providers, and mitigate customer impacting outage situations.
• Was selected to serve on the Governance Committee in the Broadband Network Services Division and used my familiarity with all aspects of successful internet service provision to help develop tools and standards which were further improved and used company-wide with great success.
• Developed quality PERL and PHP network troubleshooting tools with web interfaces which are easy for customer service representatives to use on an Apache/Solaris platform.
• Helped build a regional DWDM ring using Cisco ONS15454 equipment and dark fiber.
• Gained a thorough knowledge of PIX 535, PIX 515 and Juniper 208 firewall configuration and troubleshooting.
• Built VPNs using PPTP, IPSec, and various authentication and key exchange protocols.
• Performed server load balancing in a data center environment for various web and mail servers using Cisco Local Director, Cisco SLB, and F5 Networks BigIP solutions.
• Received Foundstone Ultimate Hacking training for improving network security through penetration testing.
• Assisted with law enforcement cooperation projects involving Fiducianet/Neustar to implement wiretap capabilities and respond quickly to FBI and Secret Service subpoenas to intercept data and voice traffic.
• Quickly responded to, troubleshot, and isolated complex, potentially service affecting conditions that require a broad and in-depth level of technical knowledge.
• Partnered with peers and technical support organizations to manage trouble events, develop technical solutions, and restore services, while updating the Remedy ticketing system to communicate the progress in a timely fashion.
• Developed network design improvements, submitted purchase order requests, created yearly budget forecasts for network growth, and helped evaluate new technologies and features for continuous network improvement and fault tolerance.

Sept. 1995 – Feb. 1999 PSINet, Sr. Network Engineer
• Installed and tested new DSL, Frame Relay, T1, DS3, BRI, PRI, and other telecommunication services.
• Installed, maintained, and managed large modem pools, network access servers, Cisco and 3Com routers, and WAN connections in several cities across the Central U.S.
• Became familiar with all aspects of successful internet service provision, having started in a sales/customer service role to eventually help build and maintain a large-scale ISP network from the ground up.

Aug. 1994 - Sept. 1995 Winslow Associates, Programmer/Technician
• Performed network maintenance in a Novell LAN environment.
• Completed various programming tasks on a DOS/Windows/Novell and FoxPro platform.
• Set up an online service for clients to transmit specifications for their orders.